VISTAMOTO PRIVACY POLICY

Effective Date: This Privacy Policy is effective as of June 13, 2025.

1. INTRODUCTION

Vista Moto is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any other way. Our goal is to be transparent about our data practices and give you control over your personal information.

This Privacy Policy applies to all users of the Vista Moto website located at www.vistamoto.com, including visitors, customers, and individuals who contact us through the Site. It governs all data collected through the Site and related services, including purchases, customer support interactions, and marketing communications. This policy does not apply to third-party websites, platforms, or services that may be linked to our Site, including those of our payment processors or shipping partners.

By accessing or using the Site, submitting information to us, or purchasing our products, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, you should not access the Site or provide any personal information. Depending on your location, additional rights and consents may apply, particularly under regulations such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR) for users in the European Union.

2. INFORMATION WE COLLECT

Vista Moto collects both personal and non-personal information to provide our products and services, process orders, and enhance the customer experience. The types of information we collect fall into the following categories:

2.1 Information You Provide Voluntarily

We collect information that you voluntarily provide to us when you make a purchase, sign up for email updates, contact customer support, and submit inquiries through our contact forms.

This may include:

Contact Information: When you interact with Vista Moto, we may collect personal contact details that you voluntarily provide, including your full name, email address, phone number, and shipping and billing addresses. This information is used to fulfill your orders, communicate with you, and provide support when needed.

Order and Payment Information: We collect information related to your purchases, including product selections, quantities, order history, and preferences. Payment details, including billing amounts and transaction references, are processed securely through trusted third-party

platforms including but not limited to Shopify and Stripe. Vista Moto does not store or have access to your full credit card numbers or security codes.

Communications and Support Requests: If you contact us with questions, feedback, or support inquiries, we collect the contents of those communications. This includes any messages you send, as well as records of customer service interactions, such as support emails and contact form submissions, to help resolve your concerns and improve our service.

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically using standard web technologies, including:

IP Address, Browser Type, Device Info: When you visit the Vista Moto website, we automatically collect technical data about your interaction with our site, including your IP address and approximate geolocation, device type, operating system, browser type, date and time of access, pages visited, and referring URLs. This information helps us understand how users navigate the site, diagnose technical issues, and optimize performance for different devices and regions.

Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect statistics on site usage. These tools may include session cookies, persistent cookies, and third-party analytics services such as Google Analytics. You can manage or disable cookies through your browser settings at any time. For more information on how we use these technologies and how to control them, please refer to Section 5, “Cookies and Tracking Technologies,” of this Privacy Policy.

2.3 Information from Third Parties

We may receive personal information about you from third party sources, including:

• Payment processors (e.g., Shopify or Stripe) for confirmation of payment and fraud prevention
• Marketing platforms if you opt-in to receive promotions via external campaigns
• Social media services, if you interact with us through integrated tools or plugins

We use this information to supplement your user profile, verify transactions, and improve service delivery.

3. HOW WE USE YOUR INFORMATION

Vista Moto uses the personal information we collect to operate our business effectively, provide high-quality service, and enhance the user experience. Your information is used for the following purposes:

3.1 To Fulfill Orders and Deliver Products: We use your contact, shipping, and payment information to process and fulfill your orders, deliver purchased products to the specified address, provide order confirmations, shipping notifications, and receipts, and manage returns, exchanges, and warranty claims

3.2 To Communicate with You: We use your information to respond to your inquiries and customer service requests, provide updates about your orders or account, and send important notices, such as changes to our terms, policies, or services.

3.3 For Marketing and Promotional Purposes (with consent): If you are opt-in, we may use your email address or other contact information to send newsletters, promotions, or special offers and inform you of new product releases or company updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

3.4 To Improve Our Website and Services: We analyze data collected through cookies and site usage logs to understand how visitors use our website, identify trends, and improve site functionality and user experience. This analysis enables us to optimize our product offerings and content layout.

3.5 To Comply with Legal Obligations: We may use or disclose your personal information when required to comply with applicable laws, regulations, or legal processes, respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, and enforce our Terms and Conditions or investigate violations.

4. SHARING OF INFORMATION

4.1 Service Providers and Payment Processors (e.g., Shopify, Stripe): We may share your personal information with trusted third-party service providers who assist us in operating our website, fulfilling orders, processing payments, and delivering products to you. For example, we use Shopify to power our online store and Stripe (or similar platforms) to process payments securely. These providers have access to your personal information only to perform specific tasks on our behalf. They are obligated to protect your information in accordance with applicable data protection laws and contractual agreements.

4.2 Legal Compliance and Law Enforcement Requests: We may disclose your personal information when required to do so by law or legal process or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. This includes circumstances where we believe disclosure is necessary to comply with legal obligations, enforce our Terms and Conditions, protect our rights, or investigate fraud or security issues.

4.3 Business Transfers (e.g., merger or acquisition): If Vista Moto is involved in a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. In such cases, we will take reasonable steps to ensure that the receiving party honors the commitments outlined in this Privacy Policy or provides you with notice and an opportunity to opt-out, where required by law.

4.4 With Your Consent: We may also share your personal information with third parties if you give us your explicit consent to do so. This may occur, for example, when you opt-in to receive marketing communications from a partner, participate in a promotional campaign, or request that we share your data with a third party for a specific purpose.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Cookies We Use

Vista Moto uses cookies and similar tracking technologies to enhance your experience on our website, understand user behavior, and improve the performance and functionality of our site. Cookies are small data files stored on your device that help us recognize your browser and remember information such as login status, shopping cart contents, and site preferences.

The types of cookies we may use include:

• Essential Cookies – Required for the operation of our website (e.g., to enable checkout functionality).
• Performance and Analytics Cookies – Help us understand how visitors interact with our site (e.g., through Google Analytics).
• Functional Cookies – Enable enhanced features, such as remembering your preferences.
• Advertising Cookies – This may be used by third-party services to deliver relevant ads and measure their effectiveness.
• 5.2 How to Control or Disable Cookies

You can manage or disable cookies through your browser settings. Most web browsers allow you to view, delete, or block cookies and notify you when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features, such as placing orders or saving preferences.

For more information on managing cookies, you may visit:

• www.allaboutcookies.org
• www.youronlinechoices.eu (for EU users)

5.3 Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” feature that signals to websites that you do not wish to be tracked. At this time, Vista Moto does not respond to Do Not Track signals, as there is currently no consistent industry standard for honoring Do Not Track settings. We will continue to monitor developments in this area and update our practices as needed.

6. DATA RETENTION

Vista Moto retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including to complete your purchase, comply with our legal obligations, resolve disputes, enforce our agreements, and support business operations. In general:

• Order and transaction records are retained for a minimum of seven (7) years to comply with tax, accounting, and regulatory requirements.
• Customer support inquiries are typically retained for up to two (2) years from the date of last interaction.
• Marketing-related data (e.g., email subscriptions) is retained until you unsubscribe or request deletion unless required for auditing purposes.

 The duration for which we retain your personal information depends on several factors, including the type of data and its sensitivity, the purpose for which it was collected, legal, regulatory, or contractual requirements, the potential risk of harm from unauthorized use or disclosure, and whether you have requested deletion or objected to processing.

When personal information is no longer needed for the stated purposes, and there is no legal obligation to retain it, we securely delete or anonymize the data in accordance with industry best practices.

7. DATA SECURITY

7.1 Measures We Take to Protect Your Data

Vista Moto takes the security of your personal information seriously and implements appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information by authorized personnel only
• Regular review and updates to security protocols and system infrastructure
• Use of secure third-party platforms (e.g., Shopify and Stripe) that follow industry standards for payment and data protection

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. As such, we cannot guarantee absolute security.

7.2 Limitation of Liability for Third-Party Services

Vista Moto partners with reputable third-party service providers (such as Shopify and Stripe) to facilitate our online store operations, including hosting, payment processing, and logistics. These providers are responsible for securing the data they handle under their own privacy and security policies.

We are not responsible for the security practices or failures of any third parties that we do not control or manage. We encourage you to review the privacy policies and security practices of any third-party platforms you interact with while using our Site.

8. YOUR PRIVACY RIGHTS

8.1 Access, Correction, or Deletion of Personal Information: You have the right to request access to the personal information we hold about you and to request that it be corrected or deleted, subject to certain legal and operational exceptions. To submit a request, please get in touch with us at info@vistamoto.com. We may ask you to verify your identity before processing your request to ensure the security of your data.

Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., recordkeeping, fraud prevention, dispute resolution).

8.2 Opt-Out of Marketing Emails: If you have subscribed to our marketing emails, you may opt-out at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly. Please allow a few business days for your request to be processed. Note that you may still receive transactional or service-related communications (e.g., order confirmations and shipping updates) even after unsubscribing from marketing messages.

8.3 California Privacy Rights (CCPA): If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to request disclosure of the categories and specific pieces of personal information we have collected about you;
• The right to request deletion of your personal information, subject to certain exceptions;
• The right to opt out of the sale of your personal information (Vista Moto does not sell personal data) and
• The right to non-discrimination for exercising any of your privacy rights.

To exercise your CCPA rights, you may email us at info@vistamoto.com with the subject line “CCPA Request.” We will respond in accordance with applicable laws and regulations.

8.4 EU/UK Data Subject Rights (GDPR): If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) provides you with certain rights, including:

• The right to access, rectify, or erase your data;
• The right to restrict or object to processing;
• The right to data portability;
• The right to withdraw consent (where applicable); and
• The right to lodge a complaint with a supervisory authority.

If you wish to exercise your GDPR rights, please get in touch with us at info@vistamoto.com. We will process your request in accordance with applicable data protection laws and regulations.

9. CHILDREN’S PRIVACY

Vista Moto’s website and services are intended for use by individuals who are 13 years of age or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided personal information to us without your consent, please get in touch with us at info@vistamoto.com. We will promptly investigate and, if necessary, delete the information from our records in accordance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.

10. INTERNATIONAL USERS

Vista Moto is based in the United States. Data collected through our website is processed and stored using Shopify’s infrastructure, which leverages Google Cloud Platform (GCP) data centers located across multiple regions globally. While Shopify is a U.S.-based service provider, it dynamically balances data storage between various GCP regions to ensure high availability, scalability, and compliance with applicable laws.

Although the specific geographic locations of Shopify's data centers are not publicly disclosed, Shopify ensures that all data handling complies with U.S. privacy laws and regulations. Since Vista Moto is located in the U.S. and serves primarily U.S.-based customers, your personal information may be transferred to and processed in jurisdictions that may not offer the same level of data protection as your home country.

By using our website and providing your personal information, you consent to the transfer, processing, and storage of your data as described above, including potential cross-border transfers.

If you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction governed by data protection laws such as the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Consent – When you explicitly consent to data processing for a specific purpose (e.g., signing up for marketing emails).
• Contractual Necessity – To fulfill our contractual obligations to you, such as processing and shipping orders.
• Legal Obligation – When processing is required to comply with applicable laws.
• Legitimate Interests – For purposes such as fraud prevention or analytics, provided such processing does not override your privacy rights.

If you are located in the EEA or the UK, you may contact us at info@vistamoto.com to request more information about the safeguards in place for international data transfers.

 

11. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites that are not owned, operated, or controlled by Vista Moto. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices, security measures, or content of any third-party sites. If you choose to visit a linked website, you do so at your own risk, and you should review the privacy policy and terms of use of that site before providing any personal information.

Our Site may also include embedded tools and services from third parties, such as payment gateways (e.g., Stripe or Shopify Payments), customer support widgets, or social media plug-ins. These tools may collect information directly from you or through the use of cookies and similar technologies. The use of your information by these third parties is governed by their privacy policies, not this one. We encourage you to review the policies of any third-party service providers before interacting with these features.

12. CHANGES TO THIS PRIVACY POLICY

Vista Moto reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. When changes are made, we will post the revised version on this page and update the “Effective Date” at the top of the Policy. If we make any material changes that affect how we handle your personal information, we may provide additional notice via email or through the website.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

The effective date of the current version of this Privacy Policy is listed at the top of the document. Continued use of the Site after any changes to the Policy constitutes your acceptance of the revised terms.

13. CONTACT US

If you have any questions or concerns about this Privacy Policy, our data practices, or your personal information, please get in touch with us at:

VISTA MOTO INNOVATION CORP
Email: info@vistamoto.com 
Phone: +1 (617) 803-5430
Website: www.vistamoto.com

If you are a resident of a jurisdiction with data protection regulations (such as the GDPR or CCPA) and wish to exercise your data rights or file a complaint regarding our data handling practices, please email us with the subject line “Privacy Request” and include sufficient detail for us to respond appropriately. We will respond in accordance with applicable law.